Shipping Info

COVID-19 Update

During this time, courier companies are experiencing increased demand as more of us shop from home. While we will do our best to dispatch your order as soon as possible, please be aware that there may be some unavoidable shipping delays on the below timeframes - thanks for your understanding and stay safe!

Enjoy FREE Shipping Worldwide!

That's right, we offer free shipping on all our products, and can send them all around the world, including to Australia, US, Canada, UK, Europe, Asia and NZ! See Countries We Send To for a full list of countries.

Shipping to Australia

Deliveries within Australia are sent by courier to ensure that your package will arrive safe and sound. Because of this, there needs to be a person present at your specified delivery address during standard business hours to receive and sign for the goods. Please do not list a PO box or locked bag, as couriers can only deliver to a physical address.

Shipping to the US, Canada, UK, Europe, Asia and NZ

Deliveries to these countries/regions are sent by DHL, and then transferred to the relevant major postal service in order to ensure that your package will arrive safe and sound. Ideally there would be a person present at your specified delivery address during standard business hours to receive the goods, however we're also able to send your item to a PO box so that you can collect it at your convenience.

In some countries, a small local import tax or duty charge may apply upon delivery/collection – if you do incur these additional import fees, please send proof of payment to us at info@sleepysilk.com and we’d be happy to reimburse you for these costs. No hidden fees or charges here!

Shipping Timeframes

We aim to dispatch all items within 2 business days of an order being placed, and delivery itself should take anywhere between 1 – 10 business days within Australia and 3 – 15 business days in other countries depending on where you are having it sent. Once dispatched, you’ll receive an email with a tracking number so that you can track the whereabouts of your parcel online.

As a guide, shipping times to metro cities are generally as follows in these countries and regions:

  • Australia: 1 - 10 business days via Fastway Couriers or Couriers Please
  • United States: 7 – 12 business days via United States Postal Service
  • Canada: 7 – 14 business days via Canada Post
  • United Kingdom: 3 – 9 business days via Royal Mail
  • New Zealand: 3 – 8 business days via New Zealand Post
  • Europe: 9 – 15 business days, various local carriers
  • Asia: 7 – 14 business days, various local carriers

Please note that the above timeframes are estimates only, and delivery times may vary during busy periods. Deliveries to regional locations may take longer depending on how frequently the postal carriers service those areas.

For more information regarding shipping, including a more detailed breakdown of shipping timeframes to Australian metro cities, please see our Shipping page.