Enjoy FREE Shipping Worldwide!
That's right, we offer free shipping on all our products, and can send them all around the world, including to Australia, US, Canada, UK, Europe, Asia and NZ! See Countries We Send To for a full list of countries.
Shipping to Australia
Deliveries within Australia are sent either by courier or Australia Post to ensure that your package will arrive safe and sound. Because of this, there needs to be a person present at your specified delivery address during standard business hours to receive and sign for the goods.
Shipping to the US, Canada, UK, Europe, Asia and NZ
Deliveries to these countries/regions are sent by DHL, and then transferred to the relevant major postal service in order to ensure that your package will arrive safe and sound. Ideally there would be a person present at your specified delivery address during standard business hours to receive the goods, however we're also able to send your item to a PO box so that you can collect it at your convenience.
In some countries, a small local import tax or duty charge may apply upon delivery/collection – if you do incur these additional import fees, please send proof of payment to us at info@sleepysilk.com and we’d be happy to reimburse you for these costs. No hidden fees or charges here!
Shipping Timeframes
We aim to dispatch all items within 2 business days of an order being placed, and delivery itself should take anywhere between 1 – 10 business days within Australia and 3 – 15 business days in other countries depending on where you are having it sent. Once dispatched, you’ll receive an email with a tracking number so that you can track the whereabouts of your parcel online.
As a guide, shipping times to metro cities are generally as follows in these countries and regions:
- Australia: 1 - 8 business days via Australia Post or Couriers Please
- United States: 6 – 9 business days via United States Postal Service
- Canada: 7 – 12 business days via Canada Post
- United Kingdom: 6 – 9 business days via Royal Mail
- New Zealand: 3 – 8 business days via New Zealand Post
- Europe: 7 – 12 business days, various local carriers
- Asia: 7 – 14 business days, various local carriers
Please note that the above timeframes are estimates only, and delivery times may vary during busy periods. Deliveries to regional locations may take longer depending on how frequently the postal carriers service those areas.
For more information regarding shipping, including a more detailed breakdown of shipping timeframes to Australian metro cities, please see our Shipping page.
All Products Excluding Silk Eye Mask
While hand washing is ideal, the durability of our 25 momme silk means that you can machine wash all our products apart from our silk eye masks. Simply pop them in a wash bag, and wash them on a cool, gentle cycle using a pH neutral detergent (see our FAQs for a list of popular silk-specific detergent brands). We recommend cold hand washing for the first few cleans before switching to machine washing.
For full care instructions, download our care card.
Silk Eye Mask
If necessary, we recommend spot cleaning the eye mask as required. Do not submerge in water.
For eye mask care instructions, download our eye mask care card.
Any baby toys, cushions or blankets pictured are for decorative purposes only - do not place these items (or any other loose objects) in your baby's crib or bassinet while they are sleeping or unsupervised.
Please be advised that baby loungers, nests and pods should never be used as a sleeping device (including for co-sleeping or supervised naps) and are only suitable for babies to lounge on while they're awake. Loungers should also never be placed inside of a baby's bassinet or crib.
Note that SIDS organisations worldwide recommend that pillows should only be used for children aged 2 years old and above.
